Device failed to initialize

Discussion in 'XeThru Explorer' started by Jonathan Chung, Sep 19, 2018.

  1. Jonathan Chung

    Jonathan Chung New Member

    I downloaded and installed the latest XeThru Explorer for Windows and OSX and both experience same issue with the X4M300.

    In both cases, I connected the X4M300 to computer via USB. XeThru Explorer shows the detected device, but when clicking on "Apply" button on the Presence Setting, an Error window popped up stating:

    Error
    Failed to initialize XeThru device
    Error: failed to set I/O pin control

    Do you know how we should proceed to debug?
     

    Attached Files:

    Jonathan Chung, Sep 19, 2018
    #1
  2. Jonathan Chung

    Jonathan Chung New Member

    FYI X4M300 Firmware version is 1.2.1
     
    Jonathan Chung, Sep 19, 2018
    #2
  3. Charlie Shao

    Charlie Shao Moderator Staff Member

    HI Jonathan,

    Could you update your firmware to latest version firmware at first?
    This can be done on XeThru Explorer "Chang FW version" option.
     
    Charlie Shao, Sep 19, 2018
    #3
  4. AMIT SARKAR

    AMIT SARKAR New Member

    Sir could you please clarify where is the option for "Change FW version" exactly?
     
    AMIT SARKAR, Nov 6, 2018
    #4
  5. Charlie Shao

    Charlie Shao Moderator Staff Member

    upload_2018-11-6_8-35-41.png
     
    Charlie Shao, Nov 6, 2018
    #5
  6. AMIT SARKAR

    AMIT SARKAR New Member

    Got it !! Actually with my screen resolution that portion of the window was not visible. So after lowering my screen resolution, I was able to see it. Thanks.
     
    AMIT SARKAR, Nov 6, 2018
    #6
    Charlie Shao likes this.

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